Refund Policy

REFUND POLICY

Rawhyde Manufacturing Company wants you to be satisfied with your merchandise. For all pre-made click-to-purchase products (upon review of merchandise), we will gladly accept a return or exchange of saleable merchandise in original condition within 30 days of purchase date, accompanied by an original receipt. All returns accompanied by original receipt will be credited back to the original form of payment.

Special / Custom Orders:

Any required deposit amount for special or custom-made orders are non-refundable once deposit has been paid to Rawhyde Mfg. Co., and at such time the customer cancels the order.  Once the custom order has been completed and received by the customer, the refund policy for special order & custom-designed pieces will apply.

All special order or custom designed pieces are subject to review and assessment of condition prior to issuing any type of refund. Custom or special order products accepted for return are fully refundable within 30 days of purchase date, less a 20% restocking fee.  All returns accepted by Rawhyde Mfg. Co. will be credited back to the original form of payment.

No refunds or exchanges for used or damaged merchandise; except for products with a manufacturer defect.

MANUFACTURER DEFECT WARRANTY

Rawhyde Manufacturing Company may replace or refund any merchandise with a legitimate manufacturer defect within 30 days of purchase.  All claims will be reviewed prior to issuing a refund.  A manufacturer defect will make any product eligible for a full refund or exchange, without a restocking fee.

CONTACT

For customer service inquiries (wholesale, online and general questions) please e-mail info@rawhydemfg.com, or contact us at (818) 350-3424.